RETURNS AND EXCHANGES

IF YOU'RE UNHAPPY IN ANY WAY, WE'RE UNHAPPY! YOU CAN SIMPLY RETURN YOUR ITEM(S) PLEASE CONTACT US DIRECTLY AT hello@mandybygema.com

If you need to return, exchange or refund your order, please read the following instructions carefully:

REASONS WHY YOU WANT TO RETURN OR EXCHANGE YOUR ORDER:

  • A change in size

It happens that you make a mistake. Are we all human right? Please insert a note that states which size you would like and we will send you the correct one.

  • You received the wrong item

First, We sorry, Like we said; We are all human right? Although we double check everything, it can happen that we send you the wrong item. No worries, please return it to our warehouse and insert a note stating your order number and which item you actually ordered. We will send you the correct item ASAP.

  • You changed your mind and want a different item

Sure thing, no problem. All items can be exchanged for one of equal or lesser value for free. Simply send it back to our warehouse and include a note stating which item you want + your order number and we will take care of you.

  • You received a damaged item
  • You're not happy with your order and would like a refund

    We take our clients very seriously and we would love to learn from your experience. We will take refunds when:

  • The item(s) are unworn and unwashed.
  • The item(s) should be in the original state
  • The item(s) are returned within 7 days after you received them.
  • If you meet the above criteria please shoot us an email to support@mandybygema.com.

Also, we would love it if you could tell us the reason why you are returning your item for a refund. We strive to get you the best quality possible, so we'd love to learn from your experience to even up our quality some more.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF:

  • You want a refund/return because you "changed your mind".
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition unless   the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) were a Final Sale item